Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCA empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCA protects the marketplace from predatory practices and strives to create a culture of compliance. DCA licenses more than 81,000 businesses in more than 50 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. The NYC Department of Consumer Affairs (DCA) protects and enhances the daily economic lives of New Yorkers to create thriving communities. Use the Federal Communications Commission’s Small Biz Cyber planner at fcc.gov/cyberplanner to create a custom cyber security plan for your company. Check with the Federal Trade Commission at ftc.gov for recommended resources about technology updates. Your technology manager should remain aware of new issues or areas of concern in online security. Stay current with online security measures.Make sure that password-protected screen savers turn on once a computer is idle.
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Install antivirus and firewall software on computers and regularly update it. A locked storage space can offer good protection. Make sure documents that contain customers’ identifying information, such as applications or merchant copies of credit card receipts, are not in sight of employees or the public, or otherwise accessible.
The less customer information you store, the less you have to protect. Only collect the information necessary to complete the transaction and store it only as long as needed. If employees are suspicious of a transaction and think the card may be stolen, they should call the store’s credit card processing service and report “Code 10.” This phrase unobtrusively alerts the credit card company of potential identity theft activity. Employees should ask for identification when customers pay by credit card.
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Train employees so they know the company’s privacy policy and how to protect customers’ personal information. Review how your business protects customer information –i.e., where information is stored and who has access to it – and change protocols as necessary to increase security. IS YOUR BUSINESS PROTECTING CUSTOMERS’ INFORMATION? HERE’S HOW: Never carry your Social Security card in your purse or wallet. Only carry credit or debit cards you plan to use and store others in a safe place.
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As one way to see if you have been the victim of identity theft, download your free annual credit report at.
Check Internet settings and make sure the computer is set to delete your browsing history. Delete any personal documents and empty the Recycle Bin on the desktop before you log off. Be careful when using public computers.Visit for more information on how to be safe, secure, and responsible online. Don’t overshare personal information on social media sites and be cautious with geotagging software. Avoid typing your personal information when using unsecured Wi-Fi create strong, personal passwords and only download software and apps from trusted sources. Protect your computer, tablet, and smartphone against viruses and “malware” with security and firewall software.And remember email addresses and phone numbers can be spoofed (or faked) to look like they are from someone you know. Never click on unfamiliar links even if they are from sources you trust they could be “phishing” scams that trick you into sharing personal information by looking trustworthy. Avoid giving personal information over the phone, by email, text, or on social media sites. Be alert to suspicious offers by phone, mail, text, and email.
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